Linking People, Learning and Performance
Train the Trainer Certificate Program --
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Course Descriptions |
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CORE CURRICULUM - Fall 2009 (October) |
ELECTIVES - Spring 2010 |
| Instructional Design | Art of the Story Telling: Effective Presentations |
| Adult Learning | Putting the WOW into Training* [*Replaces "Creative Training Techniques"] |
| Blended Learning* [*replaces Needs Assessments] | |
| About the TTT Program | • 2009-10 Program Information |
| REGISTER ON-LINE FOR CLASSES | MAKE PAYMENT |
Core Requirement Classes
Adult Learning • M.L. Hannay
Purpose
To introduce participants to the importance and the techniques of analyzing Adult Learning and Teaching Styles, and to provide them practical teaching strategies, methods and materials in order to incorporate the use of Style adaptation into every training program.
Brief Description
This is an active involvement, humorous, fast moving workshop where individuals will:
• analyze their own learning and teaching style using Gregorc's Style Delineator
• understand HOW to adapt their teaching to reach all four styles
• discover the 30 Effective Teaching Strategies for helping adult learners learn
• prepare an outline using the above methods for an actual program they will be teaching, and practice the session
• receive feedback on the effectiveness of their training design
Learning Objectives
Participants will be able to use Adult Learning and Teaching Styles Theory and put it into practice the next time they train or teach. They will be able to analyze their own and other's styles and will know how to change and adapt their program to meet more of their learner's needs more of the time.
Agenda
• Adult learners: what do they want and what do trainers need to know and do to unlock their potential.
• What's your style? Analyzing your own learning and teaching style
• Adapting to theirs: Tricks and tips on adapting to meet all styles
• Specific application: Design your own session using the knowledge gained
Biography
ML (Mary Lin) Hannay is a certified master's level teacher with her BS in Education from the University of Texas and her M.Ed. from the University of New Hampshire. She has advanced graduate work from the Harvard Negotiation Project and the University of Cincinnati. After teaching in public school for several years, ML was adjunct faculty at several colleges and universities (including UNH, New Hampshire College, College for Lifelong Learning, Northeastern, Radcliffe), where she taught Education and Business courses. She was also an educational administrator and parent educator.
Since starting her own consulting practice in 1980, she has been providing customized training, consulting and facilitation services to corporate and non-profit clients throughout the nation. Her varied client base includes Easter Seals, Tyco International, Harley-Davidson, Eastern Propane and Oil, Nike, Bob's Clam Hut, Special Olympics, Grinnell Fire Protection Systems, Chambers of Commerce, doctors, lawyers, hospitals, police departments, and individuals.
She is known for her high energy, down-to-earth approach to helping her clients find practical solutions to their complex personal and organizational needs. In addition to Train-the Trainer programs, her specialties include Service Excellence, Leadership Development, Management Training, Building Highly Productive Teams, Humor in the Workplace, and Time/Stress/Change management.
Contact
Please contact ML Hannay at email: ml@mlha.com, or visit www.mlha.com for more information.
Training for Performance • Mary Bass
Note: this will be replacing our "Coaching" class.
Description
This one day workshop will cover the following:
- Evaluation methodologies
- Questioning Techniques
- Consulting Techniques for Trainers
- Learning Transfer.
On completion of the workshop participants will be able to:
- Describe and use the most effective training evaluation techniques
- Use appropriate questioning techniques
- Understand the consultative nature of the training role and some of the skills required
- Pull all the above together by using effective methods of transferring training into the work place.
Biography
Mary Bassingthwaighte is a Director of Consulting Skills USA. She has seventeen years of people and organizational development experience.
She was the Global Skills Development Manager for a management consulting company, responsible for program design, course development, facilitation and delivery. A major part of this role involved partnering and collaborating with business executives to drive the attainment of strategic goals through people development and organizational change linked to revenue growth and business expansion.
Her most recent roles have included business development responsibilities, successfully selling into Fortune 500 clients (mainly in New York), for a market leading benchmarking management consultancy.
Mary started her career in IBM in several different roles including a technical specialist, writing red books (international technical user guides), marketing material and global training programs.
Her main expertise is in developing, delivering and managing successful training programs.
Instructional Design • Virginia Maglio
Purpose
The purpose of this workshop is to provide trainers with a proven model to design and develop instruction that addresses specified needs.
Description
The Instructional Design workshop will provide trainers with the knowledge and skills to design instruction using a model that breaks down instructional design into components. Each of the components will be addressed with the emphasis on the design, development, and evaluation phases. The workshop will address creating objectives that are performance based, utilizing a variety of delivery modes, and creating ways to reinforce learning. All components will be mindful of adult learning principles and learning styles.
Methodology
The workshop will incorporate the following methods:
• lecturettes
• brainstorming
• question and answer sessions
• interactive exercises to engage participants
Key Topics/Agenda
• What is Instructional Systems Design?
• Instructional Goals
• Preliminary Questions for Planning Instruction
• Instructional Systems Design Model
• Design Plan Components
• Development of Performance Objectives
• Development of Instruction
• Delivery & Evaluation
• Instructional Design: Individual Exercise
Biography
Virginia Maglio is the Principal Consultant of Optimum Development, an independent training and organizational development consulting practice she formed in 1996. The mission of Optimum Development is to improve quality within an organization by developing it to be more effective in accomplishing its goals. By determining training and other organizational needs in relationship to a company's goals, she assesses needs, designs, develops, and delivers programs that are customized for the client and provide the "optimum" development experience in the area of professional skills.
Virginia has over 15 years of experience in the design development, delivery, and evaluation of training programs. She has been responsible for both professional skills and technical skills training programs in a variety of industries. She holds a Masters Degree in Training and Development.
Contact
virginiamaglio@optimumdevelopment.com &
www.optimumdevelopment.com
Blended Learning • Rebecca L. Koos
Purpose:
To lay a foundational understanding of how blended learning can enhance performance results.
Blending traditional classroom training with e-Learning promises to improve student and organizational performance by supporting the learner through the entire learning process to achieve on-the-job performance improvement. Learn how to turn the promise into reality!
Description:
Blended learning promises improved results for students and organizations. In this foundational class we will answer questions such as:
- What is Blended Learning?
- How does it differ from eLearning?
- What are the components of Blended Learning?
- How can eLearning and classroom training work together to improve performance?
- What are some of the major keys to success?
Learning Objectives & Key Topics:
In this hands-on computer laboratory, participants will learn by doing. Participants will:
- Experience examples of the major types of eLearning provide a foundational understanding of the eLearning landscape and options, including:
- web-based training (asynchronous)
- live virtual classrooms (synchronous)
- performance support (on-the-job support)
- Create an eLearning mini-module demystify eLearning
- Receive a foundational knowledge of blended learning through a
- Brief tour of blended learning and eLearning options
- Explanation of key success factors for blended learning
- Proven model for successful blending learning
Biography
Rebecca L. Koos, CIC is Principal of RacePoint Consulting, LLC (www.racepointconsulting.com). Ms. Koos leverages over 17 years of professional experience in the design and delivery of high-impact blended eLearning and knowledge transfer solutions that achieve measurable performance improvement results for Fortune 1000 and emerging technology clients in insurance, finance, manufacturing and high technology.
Ms. Koos became a professional trainer over 13 years ago, when she was recruited as subject matter expert for systems implementation training. Since then she has designed and delivered systems training for small groups, workshops, conferences and global enterprise-wide initiatives, including SAP, PeopleSoft, Delphi, and Provia. In addition, Ms. Koos has developed and delivered product, sales, customer service, process reengineering, high technology, management, logistics, accounting, healthcare, and insurance training. She has blended traditional classroom training, CBT, WBT, eLearning and virtual classrooms, using a wide variety of instructional methods.
Ms. Koos has participated in Knowledge Management development round tables in both Boston and New York marketplaces, and been a featured presenter at Boston Knowledge Management Forum, Sun Life Electronic Performance Support Group, ASTD-NH, and University of Wisconsin’s Advanced Distributed Learning Academic Co-Lab. She is an ASTD-NH Professional Trainer Certificate program graduate. As VP of Marketing for ASTD-NH, she manages www.astdnh.org and developed their web-based special interest group forums.
Contact
Please contact Rebecca Koos at 603-396-9785, email rkoos@racepointconsulting.com, or visit www.racepointconsulting.com for more information.
Electives (to be offered in Spring 2010):
The Art of the Story: Effective Presentations • Genevieve Aichele
Purpose
To assist participants in becoming more effective, engaging speakers and facilitators.
Description
Workshop uses professional theatre and storytelling techniques to help each participant find his/her own unique voice, and to speak with both confidence and passion.
NOTE: Participants should come prepared to present a five-minute talk on the topic of their choice.
Learning Objectives
• To learn specific vocal and physical techniques for delivering effective presentations
• To learn facilitation techniques for working with large and small audiences
• To identify and explore individual storytelling styles
Key Topics
1) Telling Our Stories
2) Stage Techniques
3) Vocal Techniques
4) Stage Presence
5) Individual Presentations & Coaching
Biography
Genevieve Aichele received her degree in Music & Theatre for Community Programs from the University of New Hampshire in 1975. She is Artistic Director of New Hampshire Theatre Project in Portsmouth, NH, which specializes in placing professional performing artists in educational, community and corporate programs. Genevieve has conducted trainings nationally and internationally for over 25 years, working with people of all ages and abilities. She is a juried Roster Artist/Trainer for VSA-Arts
International and the NH State Council on the Arts, and an adjunct
faculty member of the Plymouth State University Graduate Program.
Genevieve is an affiliate consultant with The Woodland Group, and with Strategic Coaching & Consulting. She has served as a consultant for numerous organizations, including the New Hampshire Department of Education, Phillips Exeter Academy, Bruce Mast & Associates, Unitil Corporation, The Brown Center, The Macmillan Company, Hypertherm, National Education Association, Citizen’s Bank, and Seacoast Educational Services.
In 2001 Genevieve received the prestigious NH Governors Award for
Excellence in Arts in Education and, in 2002, she received an award for Outstanding Achievement in American Theatre from the New England Theatre Conference. She has also received numerous awards for her directing and performance work. Genevieve tours with musician Randy Armstrong in World Tales and their first album has received national and international acclaim, including Outstanding Awards from the National Parents Council, the Parent's Guide to Children's Media, and a 2001 Children's Music Web Award.
Please contact Genevieve Aichele at email: www.genevieveaichele.com
Or: genaichele@earthlink.net
Facilitation Skills • Sue DeMarco, MPA
Purpose
Facilitation is a creative group process grounded in the belief that wisdom resides within the group itself.
Description
ASTD Train the Trainer provides the participant with effective strategies to successfully navigate a group while encouraging involvement, interaction and ownership. The successful facilitator supports the group in accomplishing their goals.
This session will focus on Facilitation as both art and science and will provide participants with an experiential opportunity to serve as a facilitator, if desired.
Key Topics
- role of facilitator
- facilitation selection criteria – responsibilities and traits
- core values supportive of group facilitation and the learning organization
- contracting for facilitation
- essential components for a successful facilitation -norms, code of conduct, ‘setting the stage’, agenda, park, issues and action boards
- techniques for engaging, discussing, questioning and closing
- sample agendas for specific types of meetings (conflict resolution, process design and improvement, strategic planning, etc.)
- defining consensus – how to arrive at and what to do if you can’t get there
- using activities purposefully
- dealing with dysfunctional behavior
Biography
Sue DeMarco is a Senior Education Specialist, Organizational Development, with Exeter Hospital in Exeter, NH. In this role she has facilitated process improvement teams, change management projects, corporate initiatives, and department and team interventions.
Sue received her Master’s degree in Public Administration from UNH and recently attended Suffolk University in the OD program.
Her facilitation training includes studying with David Cooperidder on the Appreciative Inquiry model, Participatory Decision Making through UNH, The Skilled Facilitator Workshop with Roger Schwarz and Associates, The Effective Facilitator training with Leadership Strategies, Inc. and will be pursuing Professional Facilitator Certification (2007) through the International Association of Facilitators.
She has also taught at UNH and was a visiting lecturer for 2 years at the Victoria Institute of Technology in Melbourne, Australia.
Conflict In The Classroom • Judy Ringer
Purpose
To provide perspective, tools, and training in self-management and conflict resolution for classroom presenters, instructors and facilitators.
Description
The quality of any training experience depends to a large degree on the quality of the connection between trainer and trainee. This workshop focuses on improving that connection through the use of mind/body techniques that increase awareness and presence. The workshop will incorporate kinesthetic exercises on centering, power, and connection, group discussion, and role play to give participants new resources in their roles as teachers, trainers and facilitators. Participants will learn to understand what causes a student to be "difficult" and to value curiosity and discovery as tools to teach more effectively.
The program combines:
• Aikido exercises on centering, power and connection
• lecture; group discussion
• role play
Learning Objectives
• Understanding the nature of conflict
• The art and practice of listening, blending, and redirection
• Conflict as a learning tool
Key Topics
• Introductions and Goal Setting
• Myths about Conflict
• Centering is a choice
• True Power = Connection
• The attack a gift of energy
• Putting concepts into practice
• Learning points and applications
• Close
Biography
Judy Ringer is the author of Unlikely Teachers: Finding the Hidden Gifts in Daily Conflict. She provides conflict and communication training throughout the U.S. and Canada with unique workshops based on mind/body principles from the martial art aikido, in which she holds a black belt. Employing best practice communication models, Judy brings to life key concepts such as self-management under pressure and appreciation of other viewpoints. Her programs are interactive, experiential and energetic.
She has written articles on the relevance and application of the aikido metaphor for Aikido Today Magazine and The Systems Thinker and is the author of the award-winning e-newsletter, Ki Moments.
Contact
Please contact Judy Ringer at email: judy@judyringer.com or visit www.judyringer.com for more information.
Putting the WOW into Training • Susan Vitale
Purpose
Most trainers agree that their ability to interest, engage, and excite participants is essential to the learning experience. Yet, if you are like so many experienced trainers or instructional designers, you sometimes feel that the training you develop or deliver is lacking the pizzazz and spark you desire. Putting WOW into your training means stepping away from the comfort of PowerPoint slides or rote exercises and creating an experience where participants learn organically, at a cellular level. WOW Training means that you operate with a clear sense of what you bring as a leader in the classroom and a refined understanding of the learning at stake. It means that you are highly committed to others’ learning and that you are willing to “pull out all the stops” to serve your learning audience. And here’s the best part….it also means that you end up working less while your participants are doing and learning more!
Please join us to explore:
- The five elements of a WOW Training experience.
- How you, as a trainer or instructional designer, directly impact the training experience.
- Specific strategies and tactics that you can take to put the WOW into an existing or new program you are designing or delivering.
Five Key Elements of WOW Training
- The Space
- The Three Levels of Listening
- The Depth of Right-Brained Learning
- The New Take on Take Aways
- The Being of Leadership
Susan Vitale, since achieving an MS in Organization Development at Northeastern University in the early 90s, Susan has worked with leaders in businesses and not-for-profits to tap into, shape, and grow human potential. She provides a range of services…from consulting to instructing to materials development on topics that touch every aspect of employee and organization growth and development. In the mid-90s, she consulted with the leaders at a large consumer services corporation on the development and implementation of an enterprise-wide Competency Program that was instrumental in earning that company the coveted “Malcolm Baldridge Award”. In the late 90s, she developed the Performance Management System for a high-tech company that was ultimately translated into 8 languages and implemented globally. Recently, her behind-the-scenes work producing materials for an ambitious Employee On-Boarding Initiative at a major Massachusetts Healthcare Organization helped that work team earn a corporate award for excellence.
Designing Case Studies • Christine Blais
Purpose
To introduce participants to designing and using case studies in order to meet organizational objectives.
Description
Most people love a good story. A case study is a story that can be used to enhance your training and “drive home a point”. In ASTD NH’s Chapter Blog, Steve Rients, Chapter President, points out that “A well designed, well presented, and well debriefed case study can be an essential tool” in your training toolbox. A value–added piece to learning about this tool is the case study is not just used in training; the shorter case studies of today can be based on success stories and also used for marketing purposes. Participants will review examples of case studies to get to know the critical parts of a case as well as look at the steps of the design process. Participants will be asked to complete a brief pre-work package.
This course is designed to:
- Identify the critical parts of a case study
- Learn how to find the research needed
- Create cases to meet the goals of your organization
- Determine when to use as an appropriate training tool
Biography
Chris Blais MS - Christine Blais' background is in customer service, sales & marketing, and corporate training and development. While involved in training and development, she specialized in several areas including sales effectiveness training, sales management training, customer service training, organizational skills/time management, and quality training. Chris received her MS in Business Education from New Hampshire College in 1997. In 1999, Chris left corporate work and has worked as an adjunct instructor at Southern NH University for 10 years conducting classes in the areas of marketing, public speaking, sales management, and organizational behavior.
Chris has also acted as a consultant to businesses in the areas of training & development, sales, and customer service and is an active NHBEA board member. She enjoys running, playing tennis and when time allows -scrapbooking. Chris lives in Bedford, NH where she shares a home with her husband, Doug, daughters, Carly and Grace, and the newest member of the family, Idgie, a jack russell/rat terrier mix adopted from the Manchester Animal Shelter. Please contact Chris Blais at email: c.blais1@snhu.edu
